Politique d'expédition
Shipping Policy
1. Processing Time
Orders are typically processed within 3-5 business days after receiving payment. However, please note that processing times may vary during peak seasons. Please contact me directly at info@nogloss.ca to see if it can be expedited.
2. Shipping Methods
We offer the following shipping methods:
- Standard Shipping: Estimated delivery time is 2-5 business days. (Canada)
- Expedited Shipping: Estimated delivery time is 1-2 business days (Canada)
- International Shipping: Estimated delivery time is 2-7 business days (May vary)
3. Shipping Costs
Shipping costs are calculated based on the destination, shipping method, and the weight of the package. You can view the shipping costs during the checkout process before confirming your order.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment using this tracking number.
5. International Shipping
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These fees are the responsibility of the customer.
6. Undeliverable Packages
In the event that a package is undeliverable due to incorrect address provided by the customer or refusal to accept delivery, the customer will be responsible for any return shipping costs and may be subject to additional fees.
7. Lost or Damaged Packages
If your order is lost or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and provide you with a suitable solution.
8. Address Changes
If you need to change the shipping address after placing your order, please contact us immediately. We cannot guarantee that we'll be able to make changes, but we will do our best to assist you.
9. Returns and Exchanges
For information on returns and exchanges related to shipping, please refer to our Return Policy.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at [insert contact information].